Effective Date: 30 August 2026
At Black Cherry, we want you
to be completely satisfied with your purchase. If you receive a product that is
damaged, defective, incorrect, or does not meet the applicable return
conditions, you may request a return in accordance with the policy below.
Products
can be returned within 7 days of delivery, subject to the following
conditions:
·
The product must be unused, unworn and unwashed.
·
The product must be returned in its original
condition.
·
Original tags, labels, packaging and accessories
must be intact.
·
The product must not have any stains,
perfume/deodorant marks, damage or signs of use.
·
The return request must be raised within 7 days
from the date of delivery.
The
following products may not be eligible for return:
·
Products that have been worn, washed, altered or
damaged by the customer.
·
Products without original tags or packaging.
·
Products damaged due to improper use or care.
·
Products specifically marked as Final Sale /
Non-Returnable on the product page.
·
Any other product that is clearly identified as
non-returnable at the time of purchase.
If
you receive:
·
A wrong product,
·
A wrong size or colour due to our error,
·
A damaged product, or
·
A manufacturing defect,
please
contact Black Cherry Customer Support within 48 hours of delivery.
For
faster resolution, customers may be required to provide clear
photographs/videos of the product, packaging, shipping label and the issue.
After
verification, Black Cherry may offer a replacement, exchange or refund,
depending on product availability and the nature of the issue.
To
request a return:
1.
Contact Black Cherry Customer Support within the
eligible return period.
2.
Provide your order number and reason for return.
3.
Share photographs/videos if requested.
4.
Once the request is approved, follow the return
instructions provided by our support team.
5.
Pack the product securely with its original tags
and packaging.
6.
The product will be inspected after it reaches
us.
Return
requests that do not meet the eligibility requirements may be rejected.
Once
the returned product is received and passes our quality inspection, the refund
will be processed.
Depending
on the payment method and banking/payment service provider, the refund may take
approximately 5–10 business days to reflect in the customer’s account.
For
prepaid orders, eligible refunds will generally be processed to the original
payment method.
For
Cash on Delivery (COD) orders, eligible refunds may require the customer to
provide valid bank account or other payment details as requested by Black
Cherry.
Exchange
requests are subject to product availability and applicable eligibility
conditions.
If
the requested size or product is unavailable, Black Cherry may provide an
alternative resolution, including a refund where applicable.
If
the return is due to a wrong, damaged or defective product received from
Black Cherry, applicable return shipping costs will be borne by Black
Cherry.
For
returns due to change of mind, size preference or other customer-related
reasons, return shipping charges may apply depending on the applicable
order/return conditions.
All
returned products are subject to quality inspection.
Black
Cherry reserves the right to refuse a return or refund if the product:
·
Shows signs of use or washing.
·
Is damaged after delivery due to customer
handling.
·
Is missing tags, labels or original packaging.
·
Does not match the product originally shipped.
·
Fails to meet the conditions specified in this
policy.
Customers
may request cancellation before the order is dispatched.
Once
an order has been dispatched, cancellation may not be possible. In such cases,
the customer may use the applicable return process after delivery.
Black
Cherry is not responsible for delays caused by courier partners, natural
events, strikes, incorrect customer information, or other circumstances beyond
our reasonable control.
If
an order is returned to us because of an incorrect address, incomplete address,
repeated delivery failure or customer refusal, additional shipping or handling
charges may apply for re-shipment.
Products
purchased during special promotions, clearance sales or marked as Final Sale
may have different return/exchange conditions.
The
applicable terms displayed on the product page or during checkout will apply.
Black
Cherry reserves the right to restrict or refuse returns from customers where
there is evidence of:
·
Repeated fraudulent return claims.
·
Product swapping or replacement.
·
Intentional product damage.
·
Abuse of the return or refund policy.
For
return, exchange or refund-related assistance, please contact Black Cherry
Customer Support through the contact details provided on our website.
Please
keep your Order ID ready when contacting us.
Black
Cherry
Style. Confidence. Your Choice.e to our store.