At Black Cherry, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return in accordance with the policy below.
Products can be returned within 7 days of delivery, subject to the following conditions:
The following products may not be eligible for return:
If you receive:
please contact Black Cherry Customer Support within 48 hours of delivery.
For faster resolution, customers may be required to provide clear photographs/videos of the product, packaging, shipping label and the issue.
After verification, Black Cherry may offer a replacement, exchange or refund, depending on product availability and the nature of the issue.
To request a return:
Return requests that do not meet the eligibility requirements may be rejected.
Once the returned product is received and passes our quality inspection, the refund will be processed.
Depending on the payment method and banking/payment service provider, the refund may take approximately 5–10 business days to reflect in the customer’s account.
For prepaid orders, eligible refunds will generally be processed to the original payment method.
For Cash on Delivery (COD) orders, eligible refunds may require the customer to provide valid bank account or other payment details as requested by Black Cherry.
Exchange requests are subject to product availability and applicable eligibility conditions.
If the requested size or product is unavailable, Black Cherry may provide an alternative resolution, including a refund where applicable.
If the return is due to a wrong, damaged or defective product received from Black Cherry, applicable return shipping costs will be borne by Black Cherry.
For returns due to change of mind, size preference or other customer-related reasons, return shipping charges may apply depending on the applicable order/return conditions.
All returned products are subject to quality inspection.
Black Cherry reserves the right to refuse a return or refund if the product:
Customers may request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may use the applicable return process after delivery.
Black Cherry is not responsible for delays caused by courier partners, natural events, strikes, incorrect customer information, or other circumstances beyond our reasonable control.
If an order is returned to us because of an incorrect address, incomplete address, repeated delivery failure or customer refusal, additional shipping or handling charges may apply for re-shipment.
Products purchased during special promotions, clearance sales or marked as Final Sale may have different return/exchange conditions.
The applicable terms displayed on the product page or during checkout will apply.
Black Cherry reserves the right to restrict or refuse returns from customers where there is evidence of:
For return, exchange or refund-related assistance, please contact Black Cherry Customer Support through the contact details provided on our website.
Please keep your Order ID ready when contacting us.
Style. Confidence. Your Choice.e to our store.